Before students attempt taking an exam within Blackboard, it is recommended that students log out of all sessions of Blackboard, and close out of Chrome to begin a fresh session.听
2. Ensure Google Chrome is Updated
If an update is pending, the arrow icon in the upper right-hand corner will be colored:听
Green: An update was released less than 2 days ago
Orange: An update was released about 4 days ago
Red: An update was released at least a week ago
For further information, click the following link:
3. Clear Cache and Cookies
4. Try to Delete and Re-Install the Extension
Click on the extension and click on 鈥淩emove from Chrome鈥�听
Click on "Remove"听
5. Try Restarting Your Computer
6. Live Chat with Honorlock Agents
For further assistance, both instructors and students can contact Honorlock directly through the , or use the AI-powered question bar at .
