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Effective Communication Skills

This course is designed for anyone who provides customer service, whether those customers are internal or external. Participants will learn and apply tools and techniques for communicating more effectively with internal and external customers.

This program covers the following objectives:

  • Use proven techniques to improve the effectiveness of your written communication
  • Employ listening skills to better understand customers' perspectives and needs
  • Apply questioning skills to obtain information needed to better serve customers and help solve problemsÌý

Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at Ã山ǿ¼é to your location,
we have the training you are looking for to grow your business.

Not sure where to start?

Ìý

Our skilled professionals in Corporate Partnerships and Customized Training with Ã山ǿ¼é Outreach and Engagement will meet with you to discuss your needs and identify the best resources to meet those needs, whether from Ã山ǿ¼é, across the region, or the country. We’ll ask you to specify current skill-gap needs you’d like addressed in a training program, coaching session, or a team retreat.  Our professional subject matter experts will work with you to ensure a clear understanding of those needs and recommend how best to sustain the training or coaching once completed.

to indicate interest and availability for individual or group training.
Together, we will develop the best plan for your employees and company.

Get Started Today
Request more information to get started on a needs assessment.
Together, we will develop the best plan for your employees and company.

Ìý Ìý Ìý Paula NurrenbernÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Office 812-461-5425
Ìý Ìý Ìý Director of Corporate PartnershipsÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Cell 812-455-3629
Ìý Ìý Ìý and Customized TrainingÌýÌý

Ìý Ìý Ìý 8600 University BoulevardÌý
Ìý Ìý Ìý Evansville, Indiana 47712ÌýÌý
Ìý
Ìý Ìý Ìý Pjnurrenbe@usi.eduÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý ÌýÃ山ǿ¼é.edu/Custom-Training

Ìý Ìý Ìý ÌýLesley GrovesÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Office 812-464-1854
Ìý Ìý Ìý ÌýAsst. Director of Corporate PartnershipsÌý Ìý Ìý Ìý
Ìý Ìý Ìý Ìýand Customized TrainingÌýÌý

Ìý Ìý Ìý Ìý8600 University BoulevardÌý
Ìý Ìý Ìý ÌýEvansville, Indiana 47712ÌýÌý
Ìý
Ìý Ìý Ìý Ìýlagroves@usi.eduÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ã山ǿ¼é.edu/Custom-Training

Connect With
Corporate Partnerships and Customized Training

(812) 461-5425